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Frequently Asked Questions

For those new to Forex and Baazex, we understand that you want to see Forex explained briefly.

Looking for answers to your questions? The answers to the frequently asked questions are presented in these FAQs.

Baazex International Limited is incorporated in Saint Vincent & the Grenadines as an International Business with the registration number 24553 IBC 2018. generates its revenue via the spread, which is the difference between the bid and asks prices. We work hard to provide transparent prices with tight spreads. You may incur a rollover charge if you hold your positions overnight.
All client's funds are fully segregated from the company’s operational funds and are held in separate accounts with top-tier banks. actively complies with all anti-money laundering and anti-terrorism laws and regulations to the fullest extent that it can, under the applicable laws. In order to be fully compliant with applicable laws requirements, Baazex may occasionally reach out for additional information and/or documentation from clients. Please read our procedure in the AML document available on the website.
You can download the Baazex client terminal by simply clicking here
You can simply apply for an account registration with Baazex. Click Here to fill out our registration form.
If you forgot the password or lost it, Click Here and follow the instructions to rest your password. Also, feel free to contact our live support by chat or email to retrieve your login credentials i.e. email, password or you can simply Click Here to recover your lost password.
You can reach our client support at email address
Trading accounts can take up to 24 hours to be approved, although you can check the status of your account via the client dashboard under the “Trading Account” section.
Baazex requires a utility bill (except mobile) or bank statement dated within the last six months. Alternatively, you can also provide a valid Driving License or any document issued by the Government mentioning your address. Please note that the document which is uploaded for the proof of ID cannot be used for Proof of Residency and vice versa.
Please click on the “Lost Password?” link and follow the instructions.
You can open an additional account via the “Client Dashboard”. Click on the “Trading Account” section and then click on the “Add Account” button”.
Baazex offers MetaTrader 5 client terminal to traders which you can download by clicking here. Before installing MT5, please make sure that your PC is not running any other version of the MetaTrader 5 client terminal to avoid any inconvenience.
Demo account at Baazex get expires if not logged in for 30 of sign up. At the moment, we are not offering Demo renewals.
At Baazex we just require our clients to provide their basic information. Once the required information with valid documents is provided, the account is verified. Live Trading account is approved and we provide login credentials within a few hours and clients can start trading after the deposit.
For account opening, you do not need to spend any money. Once, you have a live trading account opened, only then you can proceed with a deposit to fund your trading account. However, there is no minimum requirement, but we recommend you to deposit as low as $100. To avoid the high risk associated with low investment, we highly recommend depositing at least $10,000.
There are plenty of options available for you when you need to fund your trading account. All you need to do is to login your "Client Dashboard" and go to the “Deposits” section to use any of the available options.
You can submit a withdrawal request by logging into “Client Dashboard” and navigate to the Withdraw section. You need to register your Payment Processor Method before so that you can use this method to get your withdrawal.
The Forex trading hours are 24 hours per day, opening on Sunday at 2200 GMT and closing on Friday at 2200 GMT.
The chart is based on the Bid price, by default. A Buy position is opened with the Ask price and closed with the Bid price. You have to add the spread on the Bid price to find the Ask price. Therefore the difference in price is due to the spread. However, you can add the Ask price in the chart by right-clicking on the chart, click on “Properties” in the pop-up menu and then making a tick against “Show ask price line” option in “Show” tab.
Order only gets Stop-Out when the margin level (Equity/Used Margin) of the trading account goes below 30%. This results in triggering a stop-out and your positions will start closing; starting from the most unprofitable.
This error happens when a trading platform is given additional instruction before it has completed an earlier instruction. This can happen in cases where there have been multiple mouse clicks or a hyperactive Expert Advisor.
When there is high volatility in the market, prices are rapidly changing. Under this scenario, we need to offer our clients the new latest market price. In such a case, clients can either accept the new requoting or just reject the new price and cancel the execution of the transaction. Another possible reason for getting re-quotes could be the possibility of having a slow or bad internet connection which can delay the transmission of orders; implying that on your trading platform you are viewing old prices instead of current market prices.
Our MT5 platform at Baazex supports such functionalities. Please be aware that trading operations using additional functions on your client terminals such as Trailing Stop or Expert Advisor are executed completely under your responsibility, as they depend directly on your client trading terminal.
Please be aware that when Take Profit is set on a long position, it is placed above the prevailing market price. As a result, if you place a Take Profit order after you open a position when it is already making a loss, the take profit will act as a stop loss and your position will be closed with a loss.
Your pending order will be deleted from the system if the free margin (Equity - Used Margin) is not enough to cover the margin required for opening the specified pending order.
The balance illustrates your closed positions’ Profit/Loss while the Equity is the real-time calculation of Profit/Loss i.e. taking into account both open and closed positions.
If any such thing happens, ensure that you are entering the correct minimum volume for that specific financial instrument.
Please note that Sell positions are closed with the Ask (Buy) price. The price chart shows is the Bid (Sell) price which is lower than the Ask price. You need to add the spread to the price that you see in the chart in order to get the Ask price. Therefore, you must make sure that the market price really reached the Take Profit price.
Please note that we are using fractional pips pricing in order for the client to benefit from rounding. Instead of 4 decimal places, we use 5 and therefore the 10 you see is actually 1.0 pip.
On Wednesdays, the charge that applies is triple the regular swap. This is made in order to take the weekend into account.
Please note that Demo accounts have a 30-day expiry period after the last login. Ensure that you are using the correct password and have selected the correct trading server. For further help, you can speak to one of our customer support representatives via our Live Chat or you can email us at quoting your account number.
At the time of market opening and closing as date changes, all products have very low liquidity in the market. Due to this, spreads gets higher, sometimes.
Simply restart your MetaTrader 5 terminal by closing it and launching it again.
Apple has changed the security settings to only allow installations from the App Store. To have it working, please go to “System Preferences > Security & Privacy”, and then on the “General” tab, click the little lock in the lower-left corner to unlock the general preference panel. Please select the “Anywhere” option from the menu. Follow this; there should not be any problem in installation.
You can change your MT5 trading account password from the “Trading Account” section of “Client Dashboard”. If you fail to do so, please feel free to get help from our support team.
You can change your MT5 trading account password from the “Trading Account” section of “Client Dashboard”. If you fail to do so, please feel free to get help from our support team.
When traders are offered leverage, they can control larger positions with a smaller amount of funds. For example, a trader is offered 1:200 leverage, which means a trader can control a position of worth $200 with just $1 in his trading account. When leverage is used, expected profits can be much bigger than your expectations, and the same is also true for expected losses.
At Baazex, clients’ funds are fully segregated from Baazex operational funds at all times. Client accounts have the required coding to ensure that they are used for clients’ funding purposes. All client funds deposited at Baazex are completely separated following our strict policies and procedures with activities monitored and reviewed by our external and internal auditors. As a client, you can be assured that your funds are safe with Baazex.
Payment and funding authorization is 100% automatic and the Baazex Client Dashboard allows deposits and withdrawals using a simple yet easy-to-use interface. Whilst Baazex does not accept cash deposits and cash withdrawals, we offer a number of alternative reliable methods for account funding. For any help, please contact our support team.
Deposits can be made via the client dashboard. Methods can be chosen by clicking on the “Deposits” section. Please note that deposits can take up to 24 working hours to be processed depending on the method used. Bank Wire transfers can take up to 5 working days depending on the bank.
We offer only USD trading account so we accept funds only in USD currency. In case that you deposit funds in a currency different than USD then it will be converted into the USD currency of your trading account by us at the prevailing rate at the given time.
Yes. At Baazex you are able to withdraw funds if you have any open positions in your MT5 trading account. Please note that your free margin must exceed the amount specified in the withdrawal instruction including all payment charges. You will not be able to make a request if you have insufficient funds. Following the withdrawal under such conditions, we do not take responsibility for any Stop-Out or any loss in your MT5 trading account.
Baazex does not charge any fees for deposits or withdrawals. Your respective banks or payment providers, however, might charge you any applicable fees.
There are certain conditions apply when you have the Welcome Bonus. Please read full terms and conditions at
In order to withdraw, you need to first transfer funds from your MT5 trading account to eWallet. This can be done from the “Internal Transfer” section. Following this, you navigate to the Withdrawal section and place your withdrawal after Adding the Payment Processor method of your choice. Do not hesitate to contact our support team for any assistance.
The Company offers negative balance protection to all clients as part of the Agreement with a client as long as it is not manipulated. The interests of our clients are our primary objective therefore, we ensure that clients may never lose more than their total deposits. However, we provide this on our sole discretion and we recommend our clients not to rely on this while executing their trading strategy.
Yes, you can trade a micro lot, if the financial instrument has no restrictions on it.

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